Frecuently asked questions

What are the check-in and check-out times?
  • Check In: from 3:00 p.m.
  • Check out: until 12:00 noon.
What methods of payment does the hotel have?
  • Cash (CLP).
  • Tarjetas de crédito (transbank).
  • Debit cards.
  • Agency voucher.
What meals does my reservation include?

Breakfast is included for all rooms, except for rooms with special promotions indicating otherwise. Lunch and dinner are not included, except for reservations that come from an affiliated company.

*Breakfast is continental/American with table service, due to sanitary measures adopted by the hotel.

** In case your reservation is made through a tour operator or affiliation to a company, contact us at reservas2@hotelbellavista.cl

Can I enter the hotel with my pet?
  • It is allowed only if they are guide dogs or emotional companion pets with the corresponding certificate issued by a doctor.
  • In the event that it is a pet, only small dogs not larger than the size of a Fox Terrier will be accepted. In addition, the client must keep the pet in his arms at all times, in the common areas.
  • As an additional measure, the guest will be requested to leave a credit card for free use, in case the pet causes any damage to the furniture or other.

* For more information do not hesitate to contact us at:reservas2@hotelbellavista.cl

Does the hotel have parking?

The hotel has 2 parking lots with reduced spaces enabled for guests, which are located in the front and back of the hotel.

  • It has 24-hour monitored camera service.
  • The hotel has private parking subject to availability for guests at no cost.
  • Remember to submit your patent in a mandatory way at our reception.
  • Parking is for the exclusive use of guests.

* Reservations are not accepted for parking lots because they work according to availability at the time of check-in.

How do I request special services?

In the event that you require a special service (food restrictions due to allergies, room with separate beds, room with an additional bed, etc.) you must request it by email indicating your personal data and reservation number through our mail reservas2@hotelbellavista. cl

* Some of these services may have an additional charge and are subject to availability.

How can I know if my reservation has been made correctly?

Once the purchase process is finished, within 12/24 hours after the purchase you will receive an e-mail with the status of the reservation (confirmed or pending confirmation), along with the confirmation code.

*If the reservation was made through OTAs (Booking, Expedia or other) when you receive the email with the reservation specifications and the confirmation number, you will know that it has been made.

Do the rooms have a bathtub/tub or shower?

All rooms have a shower, some with a hydromassage column.

Does the hotel have room service?

We contact Room Service at the following times:

Breakfast Room Service is from 7 am to 8:30 am.
Meals are from 2:00 p.m. to 9:30 p.m.

How far is the hotel from the airport?
  • Approximately 40 minutes from “El Tepual” airport.
  • Approximately 15 minutes from the “El mirador” Aerodrome.
  • Approximately 30 minutes from the “Marcel Marchant” Aerodrome.
Does the Bellavista hotel have shuttle services?

If you require help to manage a transfer from the airport hotel, you can send an email to reservas2@hotelbellavista.cl and this will be managed by our staff.

 

What protocols due to COVID-19 is the hotel following?

If you are interested in learning about our protocol, visit the following link https://hotelbellavista/protocolo-covid/

Do the rooms have a lake view?

All our rooms have a lake view

What additional services does the hotel have?
  • Restaurant, for lunch services, German onces and dinners.
  • Laundry service, for washing and ironing clothes.
  • Luggage custody without additional costs.
  • Room Service
What services are NOT enabled by the health crisis?

SPA y Gym

What does my reservation include?
  • Use of common areas.
  • Internet released from good connection.
  • Use of heated pool
  • 10% discount on consumption at the “Bellavista 60” Restaurant for lunch services, German onces and dinners.
  • Satellite TV only in the common areas, which broadcasts all the soccer championships.
Is the pool working?
  • The use of the heated pool is in operation with reservation directly at the time of check-in and subject to availability by COVID-19 protocols indicated by MINSAL.

    * If you are interested in learning about our protocol, visit the following link: https://hotelbellavista/protocolo-covid/

Is the pool working?
  • The use of the heated pool is in operation with reservation directly at the time of check-in and subject to availability by COVID-19 protocols indicated by MINSAL.

    * If you are interested in learning about our protocol, visit the following link: https://hotelbellavista/protocolo-covid/

How do I reserve an hour for a therapy at the hotel Spa?
  • Booking an hour for a therapy at the Hotel Bellavista Spa in Puerto Varas is very simple, you just have to click here.
What are the hours of the restaurant "Bellavista 60"?

Restaurant

  • Breakfast at the restaurant every day from 07:00 to 11:00 hrs.
  • Valid until March (inclusive).
  • Every day from 13:00 to 23:00 hrs.
  • Contact phone: +56 65 223 48 55

Bar

  • Monday to Saturday from 9:00 to 23:30 hrs.
  • Sunday from 9:00 to 22:00 hrs.
  • Contact phone: +56 65 2 232 01 11
  • View the menu [here].

Email

Is there a smoking area?
  • In consideration of the Tobacco Law No. 20,660 of the State of Chile and our internal policies, all rooms and public spaces are 100% smoke-free. If a guest violates this, a cleaning fee of $150,000 CLP will be charged to all guests who violate the smoking policy.
  • In addition, smoking will only be allowed in duly identified outdoor areas.
Are there co-working spaces?

We offer a fully equipped and comfortable space that includes a wide range of technology such as high-speed Internet, essential for our clients and their online businesses. You have direct access to our lobby and reception. and associated discounts.

For more information send an email toreservas2@hotelbellavista.cl

FOOD CUSTODY
  • Medical and food products (perishable, frozen) are not guarded.
  • The guest may request a minibar to be installed in the room, but this must be previously notified in advance through our means of contact: mail, WhatsApp and telephone numbers.
SPECIAL ORDERS
  • Through our contact email you can communicate food allergies, special requests for celebrations, gifts.
  • All requested attentions will be charged to the room and can be paid by transfer or at the time of check out, together with other charges.
  • All special requests will be requested by email ghenriquez@hotelbellavista.cl and will be subject to availability.
What is the breakfast hours?

Breakfast at the restaurant every day from 07:00 to 11:00 hrs.
Valid until March (inclusive).

*Room service breakfast has a charge of $5,000.- per room.

    Still need help? Send us a message!

    For any other questions, write to us at reservas@hotelbellavista.cl or call us at +56 652 23 2021

    022032051